Isbell Medical Group, PC:
• Complies with applicable Federal civil rights laws and does not exclude nor discriminate against patients based on race, color, gender identity, sexual orientation, national origin, age, religion, disability, or sex.
• Provides free aids and services to people with disabilities to communicate effectively with us: free language services to patients whose primary language is not English, such as qualified interpreters, information written in other languages, and a translation service.
If you believe that Isbell Medical Group, PC has failed to provide these services or discriminated in another way on the basis of race, color, gender identity, sexual orientation, national origin, age, religion, disability, or sex, you can file a grievance in person or by mail, fax, or email at: Isbell Medical Group, PC, PO Box 680199, Fort Payne, Alabama 35968, Attn: Office Manager/1557 Compliance Coordinator, 256-845-8885 (phone) 256-845-9546 (fax) sthompson@isbellmedical.com (email). If you need help filing a grievance, the office manager is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
No one will be denied access to services due to inability to pay.
A sliding fee scale is available, contact our office for more information.
